STONEBRIDGE / INFORMATION
Cancellation and refund policy
Last updated: 19 October 2026.
Enquiries
Sending an enquiry does not commit you to a purchase. This website takes no payments. Paid work requires a separate written agreement.
Business projects
For purchases mainly for business purposes, deposits, project stages, notice periods, cancellation and refunds must be agreed in the written proposal before payment. We do not declare all payments non-refundable. Any deduction for supplied work or approved third-party commitments must have a contractual or legal basis.
If a project is cancelled, we review the agreement, work supplied, payments and approved commitments, and explain any outstanding balance or refund calculation. Charges paid directly to Google, domain, hosting or software providers follow their own terms. This does not remove rights you have against StoneBridge for its services.
Consumer rights
If you buy mainly outside your trade or business, consumer law may apply. For an eligible distance service contract, the normal cancellation period is 14 days after the day the contract is made. Required cancellation information must be provided before you are bound. Exceptions and the classification of the purchase need consideration.
Starting work within a cancellation period requires your express request. If you then cancel, only a lawful proportionate amount for services supplied may be due, subject to the required information and request. Loss of the right after full performance needs the legally required request and acknowledgement. A bespoke website is not automatically outside all cancellation rights.
Where a statutory service cancellation refund is due, it must be made without undue delay and normally within 14 days after notification, using the same payment method unless you expressly agree otherwise and without a refund fee. Separate remedies may apply to services not performed properly. Nothing here limits statutory rights.
Cancel or raise a concern
Email jack@stonebridgeads.co.uk with a clear statement that you wish to cancel, your name, the service and the date agreed. Special wording is not required. If a consumer cancellation form is required, it will be supplied with your pre-contract information. For a complaint, explain what happened and what resolution you seek. Do not email bank card details.